Shipping & Returns
Shipping Policy
1. Processing Time 处理时间
Orders for non-customized products are processed within 1–3 business days.
非客订产品订单将在 1–3 个工作日内处理完毕并发出。
2. Shipping Areas 配送范围
We currently ship to the United States and Canada.
我们目前支持配送至 美国和加拿大。
For remote or special delivery areas, our customer service team will contact you to confirm the shipping details and additional fees on a case-by-case basis.
对于偏远地区或特殊地址，客服将与您沟通确认配送详情及额外费用，一单一议。
3. Shipping Fee 运费说明
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Free shipping on orders over $99.
订单满 $99 免运费（美国适用） -
Orders under $99:
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United States: Flat rate $6.99
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Canada: Flat rate $12.99
（如遇大件或特殊商品，运费可能有所不同，我们将提前告知）
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4. Delivery Time 配送时效（预估）
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United States: 5–10 business days
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Canada: 7–14 business days
We will send you a tracking number via email after your order is shipped.
发货后您将收到包含物流追踪号的邮件。
5. Shipping Issues 物流问题
Please ensure the shipping address is accurate. We are not responsible for delays or lost items due to incorrect addresses.
请务必填写正确的收货地址。如因地址错误导致包裹延误或丢失，我们将无法承担责任。
Return & Exchange Policy
1. Acceptable Returns 可接受退换的情形
We accept returns or exchanges only under the following conditions:
我们仅在以下情况接受退换货：
The product is damaged or defective upon arrival
商品到货时出现破损或质量问题
The product received is different from the description or photos (e.g., wrong item, color, size, etc.)
商品与我们描述或图片明显不符（如发错货、颜色或尺寸严重偏差等）
Please contact us within 3 days of delivery and provide clear photos and a brief explanation.
请在收到商品后3日内与我们联系，并提供清晰的照片及说明。
2. Non-returnable Items 不可退换的情形
We do not accept returns or exchanges in the following cases:
以下情形我们不接受退换货：
You changed your mind after purchase
下单后因个人原因改变主意
You chose the wrong item, color, or size
由于自己选择错误（如选错型号、颜色或尺寸）
There is no issue with quality or description
商品本身没有质量问题或描述误差
Please review all product details carefully before purchasing.
请您在购买前务必确认商品信息。
3. Final Sale Items 最终售出商品
Products marked as “Final Sale” or “Clearance” are non-returnable and non-exchangeable.
所有标注为“Final Sale”或“清仓”的商品，售出后不接受退换。
4. How to Request a Return 如何申请退换
If your item meets our return criteria, please email us at [your@email.com] with:
若您的商品符合退换条件，请通过 [your@email.com] 联系我们，并提供：
Order number
Description of the issue
Photos of the product and packaging
我们将尽快协助处理。